Support
Questions about your account, Premium or the app? We are happy to help.
Contact us
E-mail us and we usually reply within [2 business days].
E-mail[CONTACT EMAIL]
To help us answer faster, please include:
- your device model and operating system version;
- the HiScore app version, if you know it;
- what happened and, if possible, a screenshot.
Common questions
How do I restore my Premium purchase?
Open the Premium screen in the app and tap Restore purchases while signed in to the same Apple ID or Google account you bought with.
How do I cancel Premium?
Subscriptions are managed by Apple or Google. On iPhone go to Settings → your name → Subscriptions; on Android go to Google Play → Payments & subscriptions → Subscriptions.
How do I change the language or appearance?
Go to Profile → Preferences. HiScore is available in English and Turkish, with dark, light and system appearance.
Why is there no prediction for a match?
The model needs enough match history for both teams. When there is too little data, HiScore shows a limited prediction or none at all rather than a guess.
A score or statistic looks wrong.
Live data can occasionally be delayed or corrected by our data sources. If something still looks wrong after a few minutes, e-mail us with the match and what you saw.
How do I delete my account?
In the app go to Profile → Delete account and data. See the Delete your account page for details.