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Draft — pending legal review

This document is a draft and has not been reviewed by a lawyer yet. Items in [brackets] are placeholders.

Delete your account

You can delete your HiScore account and the data linked to it at any time, in the app or by e-mail.

Last updated: [EFFECTIVE DATE]

Delete in the app

  1. Open HiScore and go to the Profile tab.
  2. At the bottom, tap Delete account and data. This works for guests and for signed-in users.
  3. Read what is removed, then tap Delete account and data to confirm.

The account is deleted straight away, you are signed out and the same Apple or Google sign-in can no longer be used with HiScore. The app then continues as a new guest. Uninstalling the app alone does not delete your data.

Request deletion by e-mail

If you cannot use the app, e-mail [CONTACT EMAIL] from the address linked to your account with the subject “Delete my HiScore account”. If you signed in with Apple and chose Hide My Email, write from the Apple ID e-mail and include the relay address if you know it.

We may ask you to confirm that the account is yours, and we confirm by e-mail when the deletion is complete.

Cancel your subscription first

Deleting your account does not cancel a Premium subscription, because Apple and Google manage the billing. Cancel it before deleting your account:

  • iPhone: Settings → your name → Subscriptions → HiScore → Cancel Subscription.
  • Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → HiScore → Cancel.

What is deleted

  • your profile: e-mail address and display name;
  • links to Sign in with Apple or Google;
  • sessions and refresh tokens;
  • installation ID and push notification tokens;
  • preferences and favourite teams and competitions;
  • AI chat history;
  • your customer record at our subscription provider RevenueCat, which we ask them to delete.

What we keep

  • purchase and transaction records that tax and accounting law requires us, Apple or Google to keep, for the legally required period;
  • security logs for up to [30 days];
  • aggregated statistics that cannot identify you;
  • a minimal record without personal details: the account ID, the creation and deletion dates, where the deletion was requested, a one-way hash (a code that cannot be turned back into your sign-in) of your Apple or Google sign-in, and subscription records. We keep it to prevent misuse, for example to stop a deleted account being reused, and to meet legal and accounting obligations.

Predictions and the public track record are about matches, not about you, so they are not affected.

When it happens

  • Immediately: you are signed out and the account can no longer be used.
  • Within [30 days]: your personal data is erased from our live systems.
  • Within [90 days]: it is removed from backups.